Please rate for each item, checking the appropriate box, your satisfaction as expectation met.
The scores represent your opinion over the last 12 months.
Thank you for the time you are spending filling in this questionnaire.
Your reactions will help us to improve our service to you and your company.
I. DATA ABOUT COMPANY
Company:
Main object of activity:
Address:
Phone
Fax
E-mail
Web
Contact person
II. ESTIMATE
A.
THE WIDTH OF OUR RANGE OF PRODUCT PLACE AT YOUR DISPOSAL
S.C. "RULMENTI" S.A. BÂRLAD
Your best supplier
1
2
3
4
1
2
3
4
Radial ball bearings
Thrust ball bearings
Radial cylindrical roller bearings
Spherical roller bearings
Spherical roller bearings
B
CONFORMITY WITH EXPECTED REQUIREMENTS
PRODUCT
Product quality at installation
Product reliability
Product maintainability
Product marking
Individual packing of products
Transport packing of products
SERVICE
Quotation delivery time
Product delivery time
Pitched guarantee of products
The manner in what the delivery documents are prepared
After sales technical service
Training
C
COMUNICATION
Technical information regarding the products
Quotation compliance to customer's requirements
Readiness of answers given to you
The solution offered at your contract (order) requirement.
Information regarding the status of contract (order)
Amiability of people with which you collaborate
Promotion activity for our products and company
D
OUR PRODUCT PRICE
Radial ball bearings
Thrust ball bearings
Radial cylindrical roller bearings
Spherical roller bearings
Radial ball bearings
E
THE MANNER OF COMPLAINT SOLVING (fill in only if you made complaints )
Adequacy of the solution
Timing of the solution
F
Easiness in making business
G
Overall satisfaction
III. YOUR INTENTION TO MAINTAIN US ON YOUR SUPPLIER
YES
NO
IF NO, WHAT ARE THE REASONS ?
IV. THE NAME OF YOUR BEST SUPPLIER
IV. THE SHARE OF BARLAD BEARINGS FROM YOUR COMPANY TOTAL BEARING ACQUISITIONS.
< 5%
< 5-10%
< 10-30%
< 30-50%
> 50%
IV. THE UTILISATION FIELD OF THE BEARINGS: .
OEM
MAINTENANCE AND REPAIR
TRADE
IV. MAKE AGREE PERCENTAGE FOR THE FOLLOWING FEATURES ( TOTALLING 100), DEPENDING ON THE IMPORTANCE FOR YOU.
QUALITY OF PRODUCTS
PRICE
PRICE
DELIVERY IN TIME
QUARANTEE
TECHNICAL SUPPORT
COMMUNICATION HOT-LINES
OTHERS (PLEASE SPECIFY)
IV.
PLEASE FILL IN THE COMMUNICATION WAYS AGREED BY YOU TO DEVELOP TOGETHER.
Visits to customers
customers’ audits estimations
supervise of customers
others (please explain)
IV.
DESCRIBE THE PROBLEMS YOU FACED IN COLLABORATION WITH S.C. RULMENTI S.A.
IV.
PLEASE MAKE PROPOSALS REGARDING OUR PRODUCTS AND SERVICES IN VIEW TO OUR COLLABORATION IMPROVING.
Convocator AGA
Consiliul de Administratie al S.C."RULMENTI"S.A.-Barlad,
cu sediul in Barlad, str. Republicii,nr.320, jud.Vaslui, conform Hotararii nr.
96 / 26 februarie 2010 si in temeiul Legii nr. 297 /2004, Regulamentului CNVM
nr. 6/ 2009 s ...
NOUL ASOCIAT AL
DUMNEAVOASTRA IN REZOLVAREA PROBLEMELOR
Stimata
doamna,stimate domn
GRUPUL
RULMENTI SC,cu o experienta in domeniul productiei de rulmenti de 56 de
ani,ducind si mai departe notiunea de satisfacere a c ...
